Política de envío
Shipping Policy
Last updated: July 1, 2026
Thank you for shopping with Seplado LC. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products purchased through our online store at sepladolc.com and any associated marketplace platforms.
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Order Processing
All orders are processed within 1–3 business days (Monday through Friday, excluding federal holidays) after payment has been received and confirmed. You will receive an order confirmation email once your order has been placed, and a shipping confirmation email with tracking information once your order has shipped.
Please note that orders placed on weekends or holidays will be processed on the next business day.
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Shipping Methods and Delivery Times
We offer the following shipping options for domestic orders within the United States:
Shipping Method Estimated Delivery Time Cost
Standard Shipping 5–10 business days Calculated at checkout
Expedited Shipping 3–5 business days Calculated at checkout
Express Shipping 1–3 business days Calculated at checkout
Shipping costs are calculated based on the weight, dimensions, and destination of your order and will be displayed at checkout before payment.
Free shipping may be offered on select orders or during promotional periods. Any free shipping offers will be clearly communicated at the time of purchase.
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Domestic Shipping
We currently ship to all 50 U.S. states, including Alaska and Hawaii. Please note that shipments to Alaska, Hawaii, U.S. territories, and P.O. Boxes may take additional time and may incur additional shipping charges.
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International Shipping
At this time, Seplado LC ships primarily within the United States. International shipping availability may vary and will be indicated at checkout. If international shipping is available for your location:
Delivery times may range from 7–21 business days depending on destination.
The customer is responsible for all customs duties, import taxes, and brokerage fees imposed by their country. These charges are not included in the product price or shipping cost.
Seplado LC is not responsible for delays caused by customs processing.
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Shipping Carriers
We work with trusted shipping carriers including, but not limited to:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx
DHL (for select shipments)
The carrier used for your order will depend on the size, weight, and destination of your package. We reserve the right to select the carrier at our discretion.
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Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order by logging into your account on our website.
If you do not receive tracking information within 5 business days of placing your order, please contact us at INFO@SEPLADO.COM.
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Delivery Issues
Delayed Shipments
While we strive to deliver all orders within the estimated timeframes, delays may occur due to:
High order volume or seasonal demand
Carrier delays or service disruptions
Weather events or natural disasters
Customs processing (for international orders)
All delivery times are estimates only and are not guaranteed. Seplado LC is not liable for any shipping or delivery delays once the package has been handed off to the carrier.
Lost or Stolen Packages
Once a package has been marked as delivered by the carrier, Seplado LC is not responsible for lost or stolen packages. We recommend:
Providing a secure delivery address
Requesting signature confirmation for high-value orders
Checking with neighbors or your building management
If your tracking shows "delivered" but you have not received your package, please contact the shipping carrier directly. If you are unable to resolve the issue with the carrier, reach out to us at INFO@SEPLADO.COM and we will do our best to assist.
Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery with:
Your order number
Photos of the damaged packaging and product
A description of the damage
We will work with you to resolve the issue, which may include a replacement or refund at our discretion.
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Incorrect Shipping Address
Please ensure that your shipping address is correct and complete before placing your order. Seplado LC is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you realize your shipping address is incorrect after placing an order, contact us immediately at INFO@SEPLADO.COM. We will make every effort to update the address before the order ships, but we cannot guarantee changes once the order has been processed.
Re-shipment of orders returned due to an incorrect address may be subject to additional shipping charges.
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Multiple Shipments
Orders containing multiple items may be shipped in separate packages and may arrive on different dates. Each shipment will include its own tracking number.
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P.O. Box Deliveries
We can ship to P.O. Boxes via USPS. However, some larger items or items shipped via UPS or FedEx may not be deliverable to P.O. Boxes. If this applies to your order, we will contact you to arrange an alternative delivery address.
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Changes and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible at INFO@SEPLADO.COM. Once an order has been shipped, we are unable to make changes or cancellations. Please refer to our Refund Policy for return instructions.
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Contact Us
If you have any questions about our Shipping Policy, please contact us:
Email: INFO@SEPLADO.COM
Phone: (229) 808-6484
Mail: Seplado LC, 8735 Dunwoody Pl STE R, Atlanta, GA 30350, United States